CQL are 1 of 9 Investors in People Centres licensed by IIP UK to deliver IIP advice and assessment within defined geographical areas. CQL supports clients whose HQs are based within the M25 area. We also offer specialist advice in most areas of organisational development, including staff surveys.
Information is available on our website and via the CQL Helpline 0207 016 1925. Our IIP Welcome Packs include an Introducing CQL Group brochure, ‘Facts & Figures’, ‘Features & Benefits’ information and a copy of the Standard, etc. If you would like one sent out to you, either in the post or by email, please call the CQL Helpline. We also run free Introduction to the Standard briefings – please see next question for details.
This introductory session aims to give an outline of how the Standard benefits organisations and what it might mean for your organisation, what is involved and the support available. An experienced IIP practitioner delivers the session and will be at hand to answer questions and dispel any myths. The Briefings are held monthly, are free of charge and open to all organisations that have not yet engaged with the standard. We also offer this session to ‘IIP contacts’ that are new to the role – regardless of their company’s status. This is a great opportunity to meet the CQL team and get the IIP ball rolling. Book on-line at the CQL website.
The cost depends on the nature of the support required. We do our best to find the best solution to fit our clients’ needs. Support can range from a low cost surgery session at CQL, to sophisticated HR and organisational development consultancy, management development or Board level facilitation, or IIP implementation work – to name just a few aspects of the support CQL’s 70+ specialists can offer. We would advise you to get in touch to discuss your individual requirements, however as a guide – diagnostic support and advisory reviews cost approx £625.00 a day + VAT. IIP implementation advice will cost in the region of £800 + VAT a day– but every advisory project is different.
A one to one consultancy session with an IIP specialist can be arranged for anyone who is seeking more detailed guidance and advice. The sessions are 90 minutes long and can be held at either CQL or at the organisation’s premises – costing £150 + VAT and £250 + VAT respectively. Further details can be found on our website under Events and Workshops. Surgeries at CQL can be booked online and appointments at Clients’ premises can be booked via the CQL Helpdesk on 0207 016 1925.
CQL’s regular Introduction to the Standard Briefings give an excellent overview of the current Standard and the IIP journey. The sessions, which are facilitated by experienced IIP specialists, are free of charge and up to two people from each organisation can attend. All sessions are held at our Offices near Bond Street from 9.30 to 12.00 and can be booked on line. Alternatively if you would prefer one to one support, there is the option of a 90 minute Surgery Session with an IIP specialist. Surgeries cost £150.00 + VAT, are held regularly at CQL and can be booked on-line. If you would prefer a specialist to visit your organisation, this can be arranged by calling the CQL Helpline on 020 7016 1925. The cost for a surgery session at your premises is £250 + VAT.
Yes, if you would like to have a list of recognised IIP Organisations in your Sector, or query whether an Organisation has been Recognised, we can supply this information. However, we can only give the organisations name and state whether they are Recognised. Call the CQL Helpline on 020 7016 1925 for information.
Yes the Online Application is available from our website opening page; it is a quick & easy. If you experience any technical problems with the online application, or you need help filling the form in, please call the CQL Helpline on 020 7016 1925.
Yes, it is your choice. If you would like to transfer your Recognition to CQL, please confirm your details and the reason for transferring via email to us, stating your current IIP Centre. We will then contact them to confirm your organisation’s status and request your previous IIP Plan and Report to be sent to us for your file. For further information on this procedure, please contact our Operations Team on 020 7016 1930.
You will have received a Plaque Order Form together with your Congratulations Letter following successful Assessment / Review. However, if you don’t have an order form, simply call the Operations Team on 0207 016 1930 and we will email you the form, which you need to complete and return to us with your payment. There are a number of plaque options and prices vary – all this information is included on the form. We will normally get your plaque(s) out to you at around 2 weeks from the time the payment and order form is received at CQL. Plaques are sent by recorded delivery and you will get an email with the recorded delivery number.
Yes, we can print and send out additional certificates on request, regardless of when you were assessed, as long as your organisation is recognised! This is free of charge for up to 10 certificates, however if you require more than 10, there may be a small charge (£1 per certificate) depending on the amount needed. Contact the Operations Team on 020 7016 1930 to order.
We can send you the IIP logos together with a document containing guidelines on the use of the logo, as long as your organisation is currently Recognised. There is no charge for this and logos are available in different formats. Call the Operations Team on 020 7016 1930 to request the logo, upon which we will check your recognition status and make sure we have your correct email address before sending it to you.
Yes, extensions can be granted in most cases, but the Operations Team Manager will need to do an initial check when the request is first received in case there is a technical reason why it is not possible. The extension request process is as follows:
Initial request received at CQL
Operations Team Manager checks that there is no reason it can’t be granted
If approved by the Operations Team Manager, we will contact you to ask you to either:
Send us an email detailing the reasons the extension is being requested, with your completed IIP Review application (available on the CQL website) attached, or;
complete an online IIP Review application with details of your extension request included in the additional information section on the on-line application.
Emails with applications attached are forwarded to The Operations Team Manager.
Our database will be updated accordingly and your Business Development Manager will be advised of the extension.
You will receive an acknowledgement email from Operations Team
NB the 3 month extension is deducted from your next 3 year recognition deadline.
The review will be due 3 years from your organisation’s last assessment/review. The last on-site date needs to be completed before the 3 years deadline passes. We can check the date that your next review is due by looking up when your last assessment /review took place on our database.
We can give you an indicative estimate for IIP assessment and review if the organisation has 1 site and fewer than 250 people in scope. Please note however that only assessors can confirm the exact cost after a planning meeting, just before the assessment takes place. This is because you may have special requirements or your organisation may change. If your organisation has more than 250 people or is complex, one of our Business Development Managers or a Practitioner Developer will get back to you to discuss the requirements. Call the CQL Helpline on 020 7016 1925 to speak to one of the team.
You need to apply to the Law Society. All the relevant documents can be found on the Law Society website: www.lawsociety.org.uk and click on the Lexcel quality standard link. The Law Society will forward your application to us if you specify that you would like CQL to carry out the work.
Call the Operations Team on 020 7016 1930 for a Lexcel assessment quote. If your organisation is more complex, we may ask one of our Lexcel assessors to get back to you.
Firstly, check you are using the correct login details – you should have been given login details specifically for your survey. If you are still having problems, please call our e-Coordinator on 020 7016 1927.
In order to view the presentation you will need to have a minimum of Flash Player 8 installed on your system. Make sure that this is installed on your computer. If you do not have a minimum of Flash player 8, ask if you can get it installed or if try to access to a unit that does. If this is not possible, please call our e-Coordinator on 020 7016 1927.
Paper survey returns are kept on file for 3 months then destroyed. We cannot send copies to clients due to confidentiality agreements. We are not able to send you a copy of your own completed survey as the questionnaires do not have the individuals name on the form so it will be near impossible to find your response.
Return rates can depend on many things and vary between organisations. There is no set return rate and we have seen return rates from 20% 95%. It often depends on the culture of the organisation, how open they are and how well communicated before the survey is taking place. The survey close date can be extended if the expected return rate has not been reached.
The Application form and Self Assessment form can be found on our web site and can be emailed/sent/ faxed to the Operations team: Email application@cqlgroup.co.uk Fax 020 7016 1957 Post FAO Ryan Cooper, CQL, 5th Floor Coin House, 2 Gees Court, London, W1U 1JA
Who are CQL and why have I been directed to CQL from IIPUK
